At Cyclisting we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issue, or you’re feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
====================>> RETURN POLICY <<====================
====================>> CANCELLATION <<=====================
If you are cancelling your order which has not yet to be shipped out, please kindly contact us within 24 hours via Hello@cyclisting.com. For the fastest resolution, please include your order number. Thanks!
If the cancellation is approved, then your full refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
====================>> REFUND POLICY <<====================
If you did not receive the product within the guaranteed time (45 days not including 3-5 day processing) you can request a refund or a reshipment. If you received wrong items you can request a refund or a reshipment .
Reasons for a refund may be considered invalid are (judge on a case by case basis):
* You can submit refund requests within 7 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact Us page explaining the reason for the request.
If you are approved for a refund, then your refund will be processed, and a refund will automatically be applied back to the original method of payment, within a certain amount of days.